Key Account Development

Course Objectives:

• Building client partnerships
• Create consistency for client management across the company
• Key account development
• Develop the right attitude, skills and motivation to take the client relationship to the next level
• Influencing skills
• Deepen client communication

Course Content:

• Moving account development to partnership
• Assertiveness in handling customer queries or complaints
• Channelling strengths and identifying weakness in client relationships
• Being responsible for optimising client productivity
• Becoming a part of your client’s business
• Differentiating your service to becoming the service of choice